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Exchange & Refund Policy

• All sales from Inonline are final. Refunds are will not be accepted once order is confirmed. Defective item does not include wrong size chosen, wrong colour chosen, dislike of design chosen or any error in purchase caused by buyer.

• All sales items or promotional items are not allowed to be refunded once order is confirmed , if the items out of stock , we only accept to exchange of the stocks .

• Colour deviation (due to monitor display) and measurements deviation (lay flat) within range of 0.5 to 1.5 inch will not be considered as defective items. In this case, a refund / exchange is not allowed.


• Inonline will process refund / exchange under the following circumstances:-

a. Item(s) ran out of stock after payment confirmed. 

b. Exchange - Buyer received defective item(s).

c. Refund - Buyer received defective item(s) and no available stock for replacement. 

d. Returned item(s) must be unworn, unwashed, unaltered and with its tag(s) intact.

• Inonline will process refund / exchange request once the returning item(s) is received. A replacement will be sent as exchange of the defective / wrong item(s).

• Buyer is encouraged to return the defect / wrong item with a copy of posting certificate or tracking slip. Kindly make sure the returned item(s) are properly sealed and secured before returning to Inonline. We will not be responsible for any damage(s) caused during the return process. Buyer will bear the cost of shipping the item back to Inonline.

• Inonline will not be responsible for the lost or damage of item(s) during the returning process. Inonline reserves the right to reject any exchange request that does not fulfillment our Return & Exchange Policy. Sales items are non-exchangeable and non-returnable. Inonline only accepts exchange request on item(s) purchased directly from us.

• To avoid any error, Inonline advice buyers to confirm the details of item before making purchase. We offer our best effort in Inonline to display the items as close as possible to actual item. However, buyers are liable for the decision in making a purchase.

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